IRVINE, January 7, 2023 (GLOBE NEWSWIRE) — IRVINE, CA —
Dandy, an AI-powered reputation automation software platform, recently helped a major restaurant chain automate all of their online review replies for multiple platforms such as Google, Yelp, and OpenTable. The company encourages companies to explore how AI-automated review replying can help increase engagement and boost overall review scores.
A high volume of negative reviews can jeopardize businesses that rely on review website profiles to drive traffic to retail stores and other digital properties such as websites and social media pages. According to TrustPilot’s latest 2022 data, 89% of global consumers check a business’s online reviews before making a purchase decision.
There are ways to mitigate the damage caused by occasional negative reviews from dissatisfied customers. One way is to overcome resistance and collect as many reviews as possible from satisfied customers by making it very easy to post feedback. Positive reviews offset some of the negative reviews a company will inevitably get. Another strategy is to stay engaged with the community by responding to all feedback. Her AI-powered review reply generator from Dandy is designed to automate the latter.
Dandy spokesperson Bri Nicole explains why replying to reviews works so well: review. First, when you reply to reviews you receive, this includes both negative and positive reviews. This shows visitors that you are always listening to their feedback and want to improve your service. Our calm and dispassionate response to emotionally charged and critical reviews also demonstrates our adherence to strict standards of professionalism, a quality our customers admire. Finally, there is no denying the fact that most people hate conflict. So when you see someone who owns or manages a business replying to reviews on a regular basis, it’s unlikely that they’ll post scathing feedback in the first place. The problem is that it takes so long to reply to all these reviews. That’s why we built the first-ever automatic review reply technology powered by AI. “
Dandy’s automated AI review reply feature is a prime example of how a reputation management software suite can transform a company’s digital marketing workflow. Automatically detect new reviews about your business posted on popular aggregator websites and generate responses using cutting-edge AI technology. AI can proactively respond to criticism by making customers feel heard, or by thanking reviewers who leave positive feedback.
As part of a recent high-profile case study, Dandy helped a client boost many restaurant locations organically in their local SEO rankings without spending money on advertising. Each reply from Dandy’s AI was personal and optimized for local SEO. In addition, engagement from responding to reviews created a bond with restaurant customers and increased loyalty. Overall, Dandy helped save clients time by responding to over 100,000 reviews every month across all locations and her over 1,000 new reviews. For the business, this meant over 100 hours of man-hours saved each month writing review replies. Software features have also helped restaurants acquire new customers who have seen and liked the brand’s engagement.
Dandy has many features that can help businesses get better results while spending less time and resources managing their online reputation. Other reputation management features include review deletion, review aggregation, review generation, surveys, reports, and web chat.
Business owners can learn more about the automated review reply feature of Dandy’s reputation management software suite at https://getdandy.com/automated-review-reply.
To learn more about Dandy, contact the company here.
9891 Irvine Center Drive #200
Irvine, CA 92618
CONTACT: Bri Nicole