Google has agreed to provide clearer information to users browsing Google Store, Google Play Store, Google Hotels and Google Flights in Europe, the European Commission said in a press release. It will soon show whether it is acting as an intermediary or selling products directly, and consumers will be properly informed about deliveries, returns, repairs, etc. Following its dialogue with the Consumer Protection Cooperation Network (CPC), which began in 2021, it is moving to comply with EU regulations.
“EU consumers have the right to clear and complete information so that they can make informed choices,” said Attorney General Didier Reinders in a statement. “Google’s commitment is a step forward in this direction.”
Google Flights and Google Hotels will make it clear to consumers whether they sell directly or simply act as intermediaries for other companies. You must also state the amount used as a reference price for the discount and make it clear that Google hotel reviews are not verified. Finally, you must adhere to the same transparency rules that other platforms such as Expedia.com follow.
The Google Store and Google Play Store, on the other hand, must provide “clear pre-contract information” regarding shipping charges, withdrawal rights, and repair or replacement options. It should also be easy to find information about the vendor along with a “direct and effective” contact method like a live phone agent.
Finally, we need to show users how to offer different country versions of the Google Play Store to comply with EU geographic block regulations while allowing users to use payments from any EU country. I have. At this time, Google limits country of residence changes to once a year, which may result in the loss of content and credits for users. The change aims to ensure that consumers “enjoy the same rights and access the same content wherever they are in the EU”. Neither Google nor her EU Commission have yet clarified when the changes will take effect.